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Menu:
Updates:
April 2010:
Expert Insights - Creating a Team-Building Culture
March 2010:
Executive Briefing
February 2010:
Join other leaders who are maximising business performance
September 2009:
JobFit Assessments
August 2009:
Managing Human Capital in Unprecedented Times
June 2009:
Is your Organisation "Best-In-Class"?
May 2009:
Now is the time to Review your Screening & Selection Processes
March 2009:
Candidate Screening & Downsizing - How to make it effective!
January 2009:
All Managers can be Great Coaches
December 2008:
Study proves that Managers rarely understand the Success Factors of their employee
November 2008:
Perhaps if I starve the patient
that will make them stronger
October 2008:
Developing Courageous Leaders
September 2008:
Low Cost Employee Perks that won't punish your bottom line
August 2008:
Lessons of the Square Watermelon
Call Centre Survey
The Profiles Call Centre Survey can assist you in identifying and hiring employees who fit the "contact centre culture". The survey can tell you if employees or job applicants have an understanding of sales principles as well as the behavioural traits to indicate whether they are well suited for work in a contact centre.
The Call Centre Survey helps you select employees who perform effectively and efficiently by measuring two distinct qualities:
Skills
In the Call Centre Survey, the Knowledge Survey assesses the sales interaction skills of the candidate appropriate to the contact centre market. (i.e. does an individual understand the best methods to fulfil a customer's need with your product/service?)
Personality Traits
These are observable and non-observable qualities that will determine how an individual acts and behaves. (i.e. how an individual is likely to apply their Contact Centre knowledge on the job.)
The eight critical behavioural traits that are measured are assertiveness, empathy, organisation, creativity, persistence, drive, maturity and incentive. The information you receive from a Call Centre Survey report will provides instant clarity on essential aspects of your decision about someone's suitability and potential for a role in a contact centre or with pro-active client responsibilities.
Click here to request more information on Call Centre Survey
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