Call Centre Survey

Satisfied customers are priceless assets on which to build any successful business. Yet many companies place more emphasis on selling to new customers than servicing existing ones. Although the value of attracting new business cannot be discounted, it is equally important and cost effective to grow your business by serving your existing customers.

The Customer Service Perspective (CSP) assesses your job candidates and employees and compares their results to the High Performance Role Benchmark created from the assessment results of your proven top performers. The CSP looks at what your current and future employees believe is a high level of customer service, whilst aligning their results against the company perspective.

The CSP assessment results provide a training and coaching guide that empowers management to effectively communicate clear customer expectations to every employee.