Customer Service Perspective

Satisfied customers are priceless assets on which to build any successful business. Yet many companies place more emphasis on selling to new customers than servicing existing ones. Although the value of attracting new business cannot be discounted, it is equally important and cost effective to grow your business by serving your existing customers.

The Customer Service Profile (CSP) assesses your job candidates and employees and compares their results to the High Performance Role Benchmark created from the assessment results of your proven top performers. The CSP looks at what your current and future employees believe is a high level of customer service, whilst aligning their results against the company perspective.

The CSP assessment results provide a training and coaching guide that empowers management to effectively communicate clear customer expectations to every employee.

What does outstanding customer service achieve for your organisation?

Keeps customers with you longer 

Builds your business reputation, providing you with a competitive advantage

Increases customer purchase size and/or frequency

More customer referrals

Saves resources: it costs 5 to 10 times more to recruit a new customer than to keep an existing customer

Reduce customer defections: boost your profits by up to 25% or more

This investment in your people will pay big dividends and accelerate customer satisfaction. If extraordinary customer service is your goal, then the Customer Service Profile is the tool you want to be using.

Download fact sheet on Customer Service Profile
(click here)

Download sample Customer Service Profile Selection report (click here)

Download sample Customer Service Profile Coaching report (click here)